MAY update!

We are now in COVID19 ALERT LEVEL ORANGE

Thankfully our covid outbreak is tailing off , and although we now are seeing more patients 'in person' we will still offer a virtual appointment first. We are continuingly updating our processes to keep in line with the current guidelines to keep our patients and staff safe.

Anyone with current respiratory symptoms will not be able to enter the building (we can offer you a phone consult, or arrange for you to be seen and have a supervised RAT test in the red stream instead if you have symptoms of concern).

COVID19 testing information can be found here. We are not a RAT distribution point - RAT tests can be requested via this website or over the phone: 0800 222 478, choose option 3 (8am-8pm, 7 days a week).

If you have had a +RAT test and are unsure how to upload the results we recommend you look at the official COVID19 website and also visit the health hub. Excellent information on managing symptoms can be found at health navigator both for adults and children. (all data free websites)

Our urgent clinic continues as usual (8.30-12) with all patients phone triaged first. We have limited capacity in this clinic, and for this reason the clinic is limited to our registered patients. We ask you to ring early in the morning so that you can be triaged appropriately.

Visitors to our area during weekdays will need to access care at Accident and Healthcare, 2nd Ave Tauranga, or via the Te Korowai GP clinic run at Thames Hospital.

For after hours care over public holidays & Weekends if you are a registered patient of a local practice please ring your usual clinic number and you will be transferred to their AH triage service. Visitors can access healthcare via Healthline on 0800 611 116.

Our phones may be overloaded at times - please be patient - we are here for you. Consider emailing us if it is a non urgent enquiry (ie prescriptions or non urgent appointments)

- nurses@waihifamilydoctors.co.nz

- reception@waihifamilydoctors.co.nz.

COVID-19 Vaccinations

WE CURRENTLY ARE NOT OFFERING ROUTINE COVID VACCINATION APPTS - PLEASE CHECK THE WAIKATO DHB Facebook page or website as they will update available options weekly>

We are currently only booking appts on our own practice software not the national booking system so please ring us, follow the instructions (078632112 ext 5) to leave your name/s and contact details (of all that need vaccinating) so we can book your appointment. If our times don't suit, or you are keen to be vaccinated earlier than we can provide an appt, there are many other providers in the Waikato (and BOP) offering vaccination and you are welcome to book with any of these providers via the national online booking system or as the information you were sent.

What to expect at your vaccination appointment pdf

What to expect after your vaccination pdf

Welcome

Meet the team

COVID -19 Practice protocols

Even though we are currently in COVID level 1, and the global risk ongoing, we will be continuing to work with increased infection control precautions to protect vulnerable patients and staff, and are happy to provide virtual appointments by phone or video platform alongside the usual 'in person' consults. Please let our reception team know what your preference is.

For routine appointments please expect to be screened for respiratory illnesses as you enter the building, We appreciate it if you are able to let us know in advance if you become unwell or have developed any cold or flu symptoms so that we can manage your consultation appropriately.

We are using phones, email and text to communicate - we would appreciate letting us know if you have updated your mobile number or email address.

Our urgent clinic 8.30-12 noon remains a GP triage clinic. Please ring us early in the morning if you feel you need review for an urgent condition so that we can manage the available appts. Any person symptomatic with a respiratory illness will seen via 'red stream' in the outside cabin.