Our Clinic uses Heidi AI Scribe

What is Heidi?
Heidi is computer software that uses AI. It lets your clinician focus fully on you during your visit, while still writing down the important medical details. This helps keep a clear, accurate record of your care and gives you and your clinician more time together.

How does it work?
Heidi uses AI to create medical notes with the important points, like your symptoms, medical history, the diagnosis discussed, and any treatment or follow-up plans. It automatically ignores anything that isn’t relevant to your health – you can continue your consult like you usually would!

Your Consent is Important
All clinical staff must obtain your consent before using AI with you, every time.  You can withdraw your consent at any time, and an alert can be added to your file, so you aren’t asked again in the future.  Your care will not be affected if you choose not to use AI during your visit – the choice is with you.

What does Heidi do with my data?
First, your information is never used for training, research, or shared with any third party.
No audio recording is saved. Heidi records during your visit to create a transcription.  Once the audio is processed into text, it is permanently deleted.  Audio processing takes approx 30 seconds once the consult has stopped.
The transcript is stored in Heidi's system for 30 days to enable your clinician to review the notes.  After that it is permanently deleted.  Heidi's data storage is hosted in Australia, in compliance with the NZ Privacy Act.

You can find the full Heidi Privacy Statement here.
And you can view or download Waihi Family Doctors' Health Information Privacy Statement here